01 INTRODUCTION
The website “www.anassaorganics.com” (hereinafter referred to as the “Website”) is an e-shop which sells products online. The owner of the website is “ANASSA HELLENIC ORGANIC PRODUCTS P.C.”, trading as “ANASSA ORGANICS” (hereinafter referred to as the “Company”), with registered address at 6 Alexandroupoleos St, Metamorfosi, 14451. The VAT Registration number of the Company is 997414324 (tax office of Nea Ionia) and the General Commercial Registry number of the company is 123948201000. You may contact the Company at the phone number (+30) 210-6923111 or by email at: sales@anassaorganics.com
The browsing or other use of the Website implies the express and unreserved acceptance of all the terms and conditions provided herein and constitutes an express waiver of any relevant claim. If you do not accept these Terms, please refrain from visiting and using the Website, as well as from concluding any transaction through the Company’s e-shop.
The Company may modify these Terms and Conditions at any time, without notice. Therefore, users are invited to check this page periodically for any changes. Using the Website after a modification has taken place implies acceptance of the modified terms of use.
02 GENERAL TERMS
Modification of terms, partial invalidity & language of contracts: The Company reserves the right to add, modify and/or delete any element and/or information contained in this Website at any time and to temporarily or permanently suspend its services without notice and at its sole discretion. In the event that one or more terms contained herein shall for any reason be invalid, the invalidity does not render invalid the rest of the terms. No failure or delay on the part of the Company in the exercise of any right hereunder shall operate as a waiver thereof.
Contracts concluded through the e-shop are drawn up in Greek or English.
03 INFORMATION AND PRODUCTS PROVIDED
The Company is committed to the accuracy, truth and completeness of the information provided in the online store, both in terms of the identity of the Company and the transactions concluded through the e-shop. In light of the principle of good faith, the Company is not responsible or liable for mistakes which are due to omissions in the registration of electronic data and reserves the right to proceed to the correction of any incorrect data found on the Website.
04 PRICES AND PAYMENT METHODS
Prices listed on the Website are denominated in euros and include VAT. The Company has the right to revise prices at any time. However, if you ordered a product before the price change occurred, you will be charged based on the price of the product at the time of the order.
Any offers or discounts are valid only on online purchases (not physical stores), while stocks last.
You can use the following payment methods: credit/ debit card, Paypal, cash on delivery.
05 INTELLECTUAL PROPERTY RIGHTS – TRADEMARKS
The content of the e-shop, which includes the business name, trademarks, images, graphic designs, drawings, photographs etc., is considered to be intellectual property of the Company or collaborating third parties. In the latter case, the Company will have received an IP license which allows the authorized exploitation of the third-party IP rights for the Company’s benefit. IP rights are protected under the relevant Greek and European laws and applicable international treaties. It is prohibited to cοpy, modify, alter, format, reproduce, distribute, transfer, sell, republish or send protected data to another computer/device, either in whole or in part. Names, images, logos and distinctive features displayed on the Website and describing the e-shop under the trademarks ΑΝΑΣΣΑ and/or ANASSA are considered to be intellectual property of the Company or of third parties and as such, they are protected by the relevant trademark laws. Their use by the Company for the purposes of the e-shop does not constitute an IP license/ permission to third parties.
06 LIMITATION OF LIABILITY
The Company is not liable for claims and damages that may arise from the cancellation, non-execution or late delivery of orders from the e-shop, for any reason. The Company does not guarantee the availability of products displayed on the e-shop. If a product is not available, the Company will inform the customer as soon possible, but will not be responsible or liable for the unavailability. The e-shop displays the content (information, names, pictures, illustrations), products and services available through the Website “just as they are”. Under no circumstances shall the Company be liable, under civil or criminal law, for any damage (whether positive, special or repossessive, which may include, but is not limited to, divisive and/or cumulative loss of profits, data, lost profits, monetary satisfaction, etc.) a visitor to the e-shop or a third party may suffer for a reason related to the operation or not and/or the use of the website and/or any inability to provide services and/or products and/or information and/or any unauthorised third-party interventions in products and/or services and/or information made available through it.
07 MEDICAL INFORMATION
The Website may provide general medical information, which cannot substitute the advice of doctors or other healthcare professionals. The information displayed on the Website should not be used to diagnose the physical condition and health problems of an individual.
08 USER RESPONSIBILITY – LIMITED PERMISSION
Users agree and undertake to use the services, data and information provided by the e-shop in compliance with applicable laws and in line with the principles of good faith and fair dealing. The Company provides users with a non-exclusive, non-transferable, personal, limited right to access, use and present this Website and its contents, in accordance with the Terms outlined herein and the applicable law. The use of this website is at the sole responsibility and liability of the user. In the event of non-compliance with the Terms, the Company has the right to ban the user from using the Website.
The limited permission provided to users by the Company may not be construed as a transfer of rights on the Website and does not grant users the right to modify, publicly reproduce or distribute the contents of the Website or any other right that requires the prior specific permission of the Company.
09 EXTERNAL LINKS
By clicking on external links which you may find on this Website, you might be transferred to websites that are not under the control of the Company. The Company provides these links in order to make the use of its Website easier for users. The use of external links is not mandatory. The fact that they are provided on our Website does not in any way imply that the Company approves or accepts the content of the websites they lead to. The Company has no control over the policies, registration processes, management and personal data processing activities of these websites.
The Company has no responsibility regarding:
– The content of third-party websites and any changes/ updates made on their content
– Links found on third-party websites
– Any form of transmission of information made through third-party websites
– Cookies placed by third parties
– Data protection policies of third parties and the data collection, management, processing and storing practices they use.
The Company does not provide users’ personal data to third parties.
10 PRIVACY AND PROTECTION OF PERSONAL DATA
The Company respects personal data of visitors to the Website www.anassaorganics.com. Please read our Security and Personal Data Protection Policy, which explains in a simple and accurate way the manner in which we process and protect the personal data we collect, or which you provide us.
11 COOKIES
The Website may use cookies to identify users. Cookies are small text files which are stored on each user’s hard drive, do not access any document or file on the user’s computer and are used only to facilitate users’ access to certain services. They are also used for marketing and statistical purposes, in order to determine the popularity or usefulness of services offered.
Users may configure their servers in order to reject cookies altogether or accept them on a case-by-case basis. In such a case, the user may experience limited access to certain services and difficulties in the use of the Website, depending on which cookies were rejected (such as functional cookies).
For further information regarding the use of cookies and the Data Protection Policy of our Company, please click here.
12 ONLINE DISPUTE RESOLUTION
For the out-of-court settlement of disputes related to our e-shop, you may contact the Hellenic Consumers’ Ombudsman. Please visit https://webgate.ec.europa.eu/odr to find more information on the ONLINE DISPUTE RESOLUTION PLATFORM.
13 COMPETENT COURT
If the resolution of the dispute is not achieved through Online Dispute Resolution, the dispute shall be submitted to the competent Court of Athens.
SHIPPING METHODS – GEOGRAPHICAL COVERAGE
We use the following shipping/ courier companies for the delivery of our products:
– GENIKI TAXYDROMIKI for deliveries within Greece
– DHL for deliveries abroad
Through our partnership with GENIKI TAXYDROMIKI, we deliver our products across Greece (for more information on the geographical coverage of GENIKI TAXYDROMIKI please click here). We also deliver internationally through the courier network of DHL (for more information on the geographical coverage of DHL please click here).
If you miss the delivery, you can reschedule it in accordance with the respective policies of the above companies.
If you have any questions regarding the shipping methods we use and the areas covered by courier services, you may contact our Company by phone at (+30)210-6923111 or email at sales@anassaorganics.com
Please note that the Company is not responsible for any failure to deliver on the predetermined delivery date due to force majeure (including bad weather, strikes etc.).
SHIPPING COSTS
Shipping costs are borne by the customer and vary across different products, depending on the product’s weight and volume. They are calculated and reflected separately in the shopping cart.
Shipping costs are calculated based on the location of the recipient (please see paragraph on “Geographical Coverage” above) and are calculated as follows:
At each stage, the customer can check the shipping costs which are automatically calculated and listed separately in the shopping cart.
OPENING DAYS AND HOURS
Our e-shop accepts orders 24 hours a day, 7 days a week. However, we only process and deliver orders on working days. We do not deliver on holidays (unless we have agreed to make that arrangement for you).
Our opening days are Monday to Friday, except public holidays. Our opening hours are 9:30 a.m. to 5:30 p.m.
RETURN AND CANCELLATION POLICY
RETURNS OF DEFECTIVE PRODUCTS
If an item is defective, you may return it in its original packaging and with all relevant documentation, such as receipt or delivery note.
If the Company identifies a defect, you may request a replacement. If the Company is unable to find a similar product which is equivalent in price/quality or better than the defective product, you may request the cancellation of the transaction. In case the transaction is cancelled, the refund of the full purchase amount will be made to the original payment method within fourteen (14) of receiving the defective product.
In particular, in case the original payment was made by credit card, the Company has the obligation to inform the issuing Bank regarding the cancellation. The Bank will then proceed to any action foreseen under its contract with the customer, without any further responsibility of the Company. After informing the Bank, the Company bears no responsibility regarding the time and the manner of the execution of the chargeback, which are regulated by the Bank’s policies. If the original method of payment was cash-on-delivery, the refund will be credited to the bank account indicated to the Company by the customer in writing.
Please find below the terms and conditions for the return of defective products:
1. You must submit an application by email at sales@anassaorganics.com, providing relevant information, as well as a telephone number and preferred contact time. A member of staff will then contact you to request clarifications on the defective product.
2. You can send the item you consider defective to the registered address of the Company: 6 Alexandroupoleos St, Metamorfosi, 14451.
3. The original receipt or invoice should be presented when returning the defective product. Photocopies of the original documents suffice, too.
4. If the Company identifies a defect, a refund of the full purchase amount will be made to the original payment method within fourteen (14) of receiving the defective product. The refund will include shipping costs.
5. In case the products are returned damaged or incomplete, the Company has the right to request compensation from the client. The amount of the compensation will be determined by the condition of the products. The Company has the right to proceed unilaterally to the total or partial offset of the customer’s claim.
RETURNS OF NON-DEFECTIVE PRODUCTS
You have the right to cancel your purchase (right to withdraw) within a period of fourteen (14) calendar days of the day you received the order. If the order consists of more than one product, then the cancellation period starts the day you receive the last product of the order. In case of product delivery at regular intervals, the cancellation period starts the day you received the first product. Please find below the terms and conditions for the right to return non-defective products:
1. In order to exercise the right to withdraw, you must inform us of your decision at sales@anassaorganics.com. Alternatively, you may complete the return form included in your parcel and return the product to the Company. Once the Company receives the statement of withdrawal, a confirmation of receipt will be sent to you.
2. You have the right to return your order within fourteen (14) days of informing the Company of the withdrawal. The deadline is met if the product was shipped before the expiration of the above period and you are able to provide relevant proof.
3. You can return the item to the registered address of the Company: 6 Alexandroupoleos St, Metamorfosi, 14451.
4. Products must be returned unopened, unused and in their original condition and packaging. Upon receipt of the returned product, the Company will check its condition. If the above requirements are not met, the return of the product will not be accepted. The final decision regarding the condition of the product will be made by the Company.
5. The original receipt or invoice should be presented when returning the product. Photocopies of the original documents suffice, too.
6. In case of withdrawal, the refund of the full purchase amount will be made to the original payment method within fourteen (14) of receiving the product. Shipping costs will be borne by the customer.
In particular, in case the original payment was made by credit card, the Company has the obligation to inform the issuing Bank regarding the cancellation. The Bank will then proceed to any action foreseen under its contract with the customer, without any further responsibility of the Company. After informing the Bank, the Company bears no responsibility regarding the time and the manner of the execution of the chargeback, which are regulated by the Bank’s policies. If the original method of payment was cash-on-delivery, the refund will be credited to the bank account indicated to the Company by the customer in writing.
7. You may exercise the right to withdraw if the product has only been used by you exclusively in order to determine its nature, characteristics and function and no further use has been made. Otherwise, the Company has the right to request compensation. The determination of its nature, characteristics and function must be made according to the information provided on the packaging of the product and any additional information provided by the Company and in any case without opening the package. The Company is always at your disposal to provide relevant information regarding the nature and function of its products, digitally or in other ways. Under the Terms of this Website, If the packaging of a product is opened, it is not possible to return it.
8. In case the products are returned damaged or incomplete, the Company has the right to request compensation from the client. The amount of the compensation will be determined by the condition of the products. The Company has the right to proceed unilaterally to the total or partial offset of the customer’s claim.
CANCELLATION POLICY
If you have concluded an online order and it has not been dispatched yet, you may cancel it by calling (+30) 210-6923111 and a member of our team will assist you.